Introduction
01 — 04
Good work stands on a few strong columns.
Fig. 01 — Columns, in plan
Customer Experience
Sales Leadership
Coaching & Enablement
Customer Strategy
AI Workflows
02 — Practice
Three columns
01
Revenue engines
Founded Comfort Concierge, Purple’s service-led inside sales team, and grew it from $0 to $94M a year — with a 30%+ close rate and 4.9/5 customer satisfaction.
02
Customers, understood
Turned the customer’s voice into strategy: call-review playbooks, live chat and video selling, and attribution models tracking hundreds of millions in sales.
03
Teams that stay
Founded departments from the ground up and led teams of 100+, with a 90th-percentile satisfaction rate. Happy teams do better work.
Focus
Customer Experience & Sales
Track record
$0 to $94M at Purple
Currently
Independent Consultant
Education
B.S. Marketing, Utah State
03 — Work